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Predicting e-services adoption: a perceived risk facets perspective.
| Content Provider | CiteSeerX |
|---|---|
| Author | Paul A. Pavlou, B. Mauricio S. Featherman, A. |
| Abstract | Internet-delivered e-services are increasingly being made available to consumers; however, little is known about how consumers evaluate them for potential adoption. Past Technology Adoption Research has focused primarily on the positive utility gains attributable to system adoption. This research extends that approach to include measures of negative utility (potential losses) attributable to e-service adoption. Drawing from Perceived Risk Theory, specific risk facets were operationalized, integrated, and empirically tested within the Technology Acceptance Model resulting in a proposed e-services adoption model. Results indicated that e-services adoption is adversely affected primarily by performance-based risk perceptions, and perceived ease of use of the e-service reduced these risk concerns. Implications of integrating perceived risk into the proposed e-services adoption model are discussed. |
| File Format | |
| Access Restriction | Open |
| Subject Keyword | E-services Adoption Model E-service Adoption Performance-based Risk Perception Specific Risk Facet E-services Adoption Positive Utility Gain System Adoption Negative Utility Perceived Risk Theory Internet-delivered E-services Risk Concern Potential Loss Perceived Risk Facet Technology Acceptance Model Past Technology Adoption Research Potential Adoption |
| Content Type | Text |
