NDLI: Understanding the impact of personal feedback on face-to-face interactions in the workplace

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Understanding the impact of personal feedback on face-to-face interactions in the workplace

Content Provider	ACM Digital Library
Author	Kawsar, Fahim Mathur, Akhil Vanderhulst, Geert Mashhadi, Afra Van den Broeck, Marc
Abstract	Face-to-face interactions have proven to accelerate team and larger organisation success. Many past research has explored the benefits of quantifying face-to-face interactions for informed workplace management, however to date, little attention has been paid to understand how the feedback on interaction behaviour is perceived at a personal scale. In this paper, we offer a reflection on the automated feedback of personal interactions in a workplace through a longitudinal study. We designed and developed a mobile system that captured, modelled, quantified and visualised face-to-face interactions of 47 employees for 4 months in an industrial research lab in Europe. Then we conducted semi-structured interviews with 20 employees to understand their perception and experience with the system. Our findings suggest that the short-term feedback on personal face-to-face interactions was not perceived as an effective external cue to promote self-reflection and that employees desire long-term feedback annotated with actionable attributes. Our findings provide a set of implications for the designers of future workplace technology and also opens up avenues for future HCI research on promoting self-reflection among employees. .
Starting Page	362
Ending Page	369
Page Count	8
File Format	PDF
ISBN	9781450345569
DOI	10.1145/2993148.2993187
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2016-10-31
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Personal feedback Face-to-face interaction Social sensing Workplace behaviour
Content Type	Text
Resource Type	Article

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