NDLI: Using the critical incidents technique to explore variables related to users' experience of public transport modes

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Using the critical incidents technique to explore variables related to users' experience of public transport modes

Content Provider	ACM Digital Library
Author	Burkhardt, Jean-Marie Gyselinck, Valérie Grison, Elise
Abstract	This study aims to achieve a better understanding of the variables that affect the choice of route in public transport. We investigated the experience of 19 users related to public transport, using the critical incident technique. The incidents were collected through interviews. The results show different patterns of route that differ according to the specific contexts (e.g. event(s) surrounding the travel such as the aim, the travel insertion into the activity, etc.). For each context the reasons given for the perceived satisfaction of the route or not, differs. Taking an alternative travel is also dependent of context. It would be preferred in case of a travel back home. These results indicate the importance of the contextual variables in route choice and suggest that these variables should be taken into account in new tools and services for mobility.
Starting Page	1
Ending Page	10
Page Count	10
File Format	PDF
ISBN	9781450322515
DOI	10.1145/2501907.2501952
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2013-08-26
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Users' experience Urban mobility Public transport route Route satisfaction Route planning User needs
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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