NDLI: Towards formalised end-user participation in information systems development process: bridging the gap between participatory design and ISD methodologies

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Towards formalised end-user participation in information systems development process: bridging the gap between participatory design and ISD methodologies

Content Provider	ACM Digital Library
Author	Pohjola, Pasi Kaarilahti, Niina Pekkola, Samuli
Abstract	Creating requirements specifications is one of the most challenging tasks in the systems development. For a complete specification, different kinds of information are gathered. This includes information about the domain and context specific technical issues, and about multifaceted cultural, political, communicational, motivational, and personal issues. As there is no information systems development (ISD) method that would yield such information comprehensively, it could be achieved by user-oriented approaches, for instance by participatory design (PD). Reciprocally, unfortunately those do not provide detailed instructions for the systems development. In this paper, we will present our experiences from two research projects where user participation was emphasised in the ISD process. We argue that a multi-methodological ISD approach that utilises prototyping and a set of different communication means for gathering and elucidating requirements in a workplace would produce better systems from the end-users point of view. Further, these experiences can be used when developing a formalised user-oriented ISD method.
Starting Page	21
Ending Page	30
Page Count	10
File Format	PDF
ISBN	159593460X
DOI	10.1145/1147261.1147265
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2006-08-01
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Cscw End-users Participatory design Isd methods Information systems development
Content Type	Text
Resource Type	Article

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