NDLI: How the R community creates and curates knowledge: a comparative study of stack overflow and mailing lists

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How the R community creates and curates knowledge: a comparative study of stack overflow and mailing lists

Content Provider	ACM Digital Library
Author	Teshima, Carlos Gómez Storey, Margaret-Anne German, Daniel M. Poo-Caamaño, Germán Zagalsky, Alexey
Abstract	One of the many effects of social media in software development is the flourishing of very large communities of practice where members share a common interest, such as programming languages, frameworks, and tools. These communities of practice use many different communication channels but little is known about how these communities create, share, and curate knowledge using such channels. In this paper, we report a qualitative study of how one community of practice---the R software development community---creates and curates knowledge associated with questions and answers (Q&A) in two of its main communication channels: the R-tag in Stack Overflow and the R-users mailing list. The results reveal that knowledge is created and curated in two main forms: participatory, where multiple members explicitly collaborate to build knowledge, and crowdsourced, where individuals work independently of each other. The contribution of this paper is a characterization of knowledge types that are exchanged by these communities of practice, including a description of the reasons why members choose one channel over the other. Finally, this paper enumerates a set of recommendations to assist practitioners in the use of multiple channels for Q&A.
Starting Page	441
Ending Page	451
Page Count	11
File Format	PDF
ISBN	9781450341868
DOI	10.1145/2901739.2901772
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2016-05-14
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Case study Knowledge curation
Content Type	Text
Resource Type	Article

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