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| Content Provider | ACM Digital Library |
|---|---|
| Author | Hartson, H. Rex Castillo, José C. |
| Abstract | Although existing lab-based formative evaluation is frequently and effectively applied to improving usability of software user interfaces, it has limitations that have led to the concept of remote usability evaluation. Perhaps the most significant impetus for remote usability evaluation methods is the need for a project team to continue formative evaluation downstream, after deployment.The usual kinds of alpha and beta testing do not qualify as formative usability evaluation because they do not yield detailed data observed during usage and associated closely with specific task performance. Critical incident identification is arguably the single most important source of this kind of data. Consequently, we developed and evaluated a cost-effective remote usability evaluation method, based on real users self-reporting critical incidents encountered in real tasks performed in their normal working environments. Results show that users with only brief training can identify, report, and rate the severity level of their own critical incidents. |
| Starting Page | 22 |
| Ending Page | 29 |
| Page Count | 8 |
| File Format | |
| DOI | 10.1145/948496.948499 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 1998-05-24 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Evaluation method Software deployment User-initiated User-reported critical incident method Critical incidents Usability data Remote usability evaluation |
| Content Type | Text |
| Resource Type | Article |
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