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  1. Proceedings of the 6th international workshop on Software engineering and middleware (SEM '06)
  2. Managing web service quality
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Managing web service quality
Content-based communication: a research agenda
Damon: a decentralized aspect middleware built on top of a peer-to-peer overlay network
An extensible, lightweight architecture for adaptive J2EE applications
REDS: a reconfigurable dispatching system
Improving modularity of reflective middleware with aspect-oriented programming
Ubiquitous RATs: how resource-aware run-time tests can improve ubiquitous software systems
Service communities: applications and middleware
PrIMe: a software engineering methodology for developing provenance-aware applications
Tailoring an architectural middleware platform to a heterogeneous embedded environment

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Managing web service quality

Content Provider ACM Digital Library
Author Emmerich, Wolfgang
Abstract The IT industry is beginning to mirror a trend of specialization and outsourcing that has been present for decades in other industries, such as the automotive industry. We are beginning to see the emergence of specialist service providers, such as CRM services and market places, payment and settlement services, bill presentment services and many others. Organizations increasingly use these services in complex enterprise application systems using web service infrastructures. Unlike the automotive industry, however, the IT industry does not yet have an agreed way to manage web service quality. In this talk, I will focus on managing the service quality of web services that are used across organizational boundaries. I discuss the systematic definition of formal service level agreement languages that support the precise definition of service quality, such as latency, throughput, availability and reliability. I present how service level agreements written in these languages can be used and describe how service level agreements can be policed. I conclude the talk by sketching further research that is necessary before we have a similar grip on quality as other engineering disciplines.
Starting Page 1
Ending Page 1
Page Count 1
File Format PDF
ISBN 1595935851
DOI 10.1145/1210525.1210527
Language English
Publisher Association for Computing Machinery (ACM)
Publisher Date 2006-11-10
Publisher Place New York
Access Restriction Subscribed
Content Type Text
Resource Type Article
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