NDLI: Contribution of human factors in the design of a patient scheduling system for the pediatric emergency department

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Contribution of human factors in the design of a patient scheduling system for the pediatric emergency department

Content Provider	ACM Digital Library
Author	Marcilly, Romaric Leroy, Nicolas Schiro, Jessica
Abstract	This paper presents how, in compliance with the standard ISO 9241-210:2010, Human Factors activities were implemented in the design of a patient scheduling system in order to decrease the overcrowding in a pediatric emergency department. More specifically, an original method to assess an algorithm with end-users is described. First, a work system analysis was performed through observations and interviews of physicians and nurses from the pediatric emergency department from a French 2965-bed academic hospital. Then, the work system was modeled with a focus on how the patients are arranged and on which criteria the arrangement is based. Those results allowed developing a patients arrangement algorithm along with recommendations to develop a patient scheduling system automatically fed by the existing electronic patient record system. A mock-up of the patient scheduling system has been developed in order to test upstream in the design process the proposed algorithm and a set of icons with healthcare professionals through user testing. Overall, results showed the end-users validated the patients arrangement algorithm and most of the icons. Next steps will be to develop and to implement the patient scheduling system in the pediatric emergency department in order to assess its impact.
Starting Page	1
Ending Page	10
Page Count	10
File Format	PDF
ISBN	9781450338448
DOI	10.1145/2820619.2820635
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2015-10-27
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Human computer interaction User centered design Pediatric emergency department Algorithm Human factor
Content Type	Text
Resource Type	Article

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