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| Content Provider | ACM Digital Library |
|---|---|
| Author | Jones, Rachel Dourish, Paul Bentley, Richard MacLean, Allan |
| Abstract | Process descriptions are used in workflow and related systems to describe the flow of work and organisational responsibility in business processes, and to aid in coordination. However, the division of a working process into a sequence of steps provides only a partial view of the work involved. In many cases, the performance of individual tasks in a larger process may depend on interpretations and understandings of how other aspects of the work were conducted.We present an example from an ethnographic investigation of one particular organisation, and introduce a mechanism, which we call “Perspectives,” for dealing with it. A “Perspective” uses the process description to provide an index into the history of a document moving through a process. Perspectives allow workflow systems to manage and present information about the execution of specific process instances within the general frame of abstract process descriptions. |
| Starting Page | 375 |
| Ending Page | 384 |
| Page Count | 10 |
| File Format | |
| ISBN | 1581130651 |
| DOI | 10.1145/320297.320341 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 1999-11-01 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Process execution Process modeling Awareness Visualisation Workflow |
| Content Type | Text |
| Resource Type | Article |
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