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| Content Provider | ACM Digital Library |
|---|---|
| Author | Vasa, Rajesh Hoon, Leonard Noguchi, Akihiro Mouzakis, Kon |
| Abstract | The advent of online software distribution channels like Apple Inc.'s App Store and Google Inc.'s Google Play has offered developers a single, low cost, and powerful distribution mechanism. These online stores help users discover apps as well as leave a review. Ratings and reviews add value to both the developer and potential new users by providing a crowd-sourced indicator of app quality. Hence, for developers it is important to get positive reviews and high ratings to ensure that an app has a viable future. But, what exactly do users say on these app stores? And more importantly, what is the experience that compels a user to leave either a positive or a negative rating? Our analysis of 8.7 million reviews from 17,330 apps shows that users tend to leave short, yet informative reviews, and the rating as well as the category influences the length of a review. In this preliminary study, we found that users will leave longer messages when they rate an app poorly, and the depth of feedback in certain categories is significantly higher than for other. |
| Starting Page | 241 |
| Ending Page | 244 |
| Page Count | 4 |
| File Format | |
| ISBN | 9781450314381 |
| DOI | 10.1145/2414536.2414577 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2012-11-26 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Text mining Reviews User expectations Mobile apps Rating systems Word-of-mouth User issues User engagement |
| Content Type | Text |
| Resource Type | Article |
National Digital Library of India (NDLI) is a virtual repository of learning resources which is not just a repository with search/browse facilities but provides a host of services for the learner community. It is sponsored and mentored by Ministry of Education, Government of India, through its National Mission on Education through Information and Communication Technology (NMEICT). Filtered and federated searching is employed to facilitate focused searching so that learners can find the right resource with least effort and in minimum time. NDLI provides user group-specific services such as Examination Preparatory for School and College students and job aspirants. Services for Researchers and general learners are also provided. NDLI is designed to hold content of any language and provides interface support for 10 most widely used Indian languages. It is built to provide support for all academic levels including researchers and life-long learners, all disciplines, all popular forms of access devices and differently-abled learners. It is designed to enable people to learn and prepare from best practices from all over the world and to facilitate researchers to perform inter-linked exploration from multiple sources. It is developed, operated and maintained from Indian Institute of Technology Kharagpur.
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| Sl. | Authority | Responsibilities | Communication Details |
|---|---|---|---|
| 1 | Ministry of Education (GoI), Department of Higher Education |
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| 4 | Project PI / Joint PI | Principal Investigator and Joint Principal Investigators of the project |
Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon |
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