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| Content Provider | ACM Digital Library |
|---|---|
| Author | Resnick, Paul Li, Xin Khopkar, Tapan |
| Abstract | Analysis of usage history for a large panel of eBay sellers suggests that both seller and buyer behavior change in response to changes in a seller's feedback profile. Sellers are more likely to stop listing items right after receiving a negative feedback. Sellers who continue listing do not seem to improve their performance in order to salvage their reputations. Instead, sellers get more negative feedback after receiving a negative feedback. One reason is that observed negative feedback appears to be symptomatic of a temporary decline in the seller's quality, which is also reflected in other transactions around the same time. Receipt of negative feedback might also cause a decline in seller quality, but we find only weak evidence of that. Empirical evidence does support a second hypothesis, that buyers appear to be more willing to give negative feedback to sellers who have recently received other negative feedback. |
| Starting Page | 223 |
| Ending Page | 231 |
| Page Count | 9 |
| File Format | |
| ISBN | 1595930493 |
| DOI | 10.1145/1064009.1064033 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2005-06-05 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Reputation systems Feedback Stoning Electronic commerce Trust |
| Content Type | Text |
| Resource Type | Article |
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