NDLI: User interface and quality planning department (lab review)

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Redefining tomorrow's user interface (plenary address)

A gaze-responsive self-disclosing display

What you look at is what you get: eye movement-based interaction techniques

Measuring the true cost of command selection: techniques and results

Automatic, look-and-feel independent dialog creation for graphical user interfaces

Surface interaction: a paradigm and model for separating application and interface

Using constraints to achieve stability in automatic graph layout algorithms

A snapshot of natural language interfaces (panel)

Propositional production systems for dialog description

Adaptive semantic snaping—a technique for semantic feedback at the lexical level

Help by guided tasks: utilizing UIMS knowledge

Human-computer interaction research at the University of Illinois (lab review)

NTT human interface laboratories (lab review)

User interface and quality planning department (lab review)

Human computer interaction group, University of York, U.K. (lab review)

How can we make groupware practical? (panel)

Using a knowledge analysis to predict conceptual errors in text-editor usage

Designing minimal documentation using a GOMS model: a usability evaluation of an engineering approach

Extensions of GOMS analyses to expert performance requiring perception of dynamic visual and auditory information

The design space of input devices

Stereophonic and surface sound generation for exploratory data analysis

Issues in multimedia interface design: media integration and interface agents

Participatory design of computer systems (panel)

Usable OCR: what are the minimum performance requirements?

Spreadsheet-based interactive graphics: from prototype to tool

Business instrument panel: a new paradigm for interfacing with financial data

Tools for interaction with the creative process of composition

User-tailorable systems: pressing the issues with buttons

End-user modifiability in design environments

Data characterization for intelligent graphics presentation

IShell: a visual UNIX shell

Real-time decision making (panel)

Powermice and user performance

A comparison of selection time from walking and pull-down menus

How does Fitts' law fit pointing and dragging?

Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces

Updating an older interface

Heuristic evaluation of user interfaces

Practical interfaces to complex worlds (panel)

The computer reaches out: the historical continuity of interface design

Developmental scenario analysis of Smalltalk programming

Why good engineers (sometimes) create bad interfaces

Human-computer interface laboratory—Virginia Polytechnic Institute and State University (lab review)

CHI in the applied research divisions at Bellcore (lab review)

CHI systems, incorporated (lab review)

Interactive systems research group—Fraunhofer-Gesellschaft Institute for Industrial Engineering (lab review)

Designing for international use (panel)

User interface requirements for face to face groupware

Collaboration awareness in support of collaboration transparency: requirements for the next generation of shared window systems

VideoDraw: a video interface for collaborative drawing

Infinite detail and emulation in an ontologically minimized HCI

Contextual design: an emergent view of system design

Using critics to empower users

Collaboration for technology transfer or “how do so many promising ideas get lost?” (panel)

Reflections on participatory design: lessons from the trillium experience

The organizational implementation of an electronic meeting system: an analysis of the innovation process

Design of a loading plan format for an expert cargo loading system

Research for human-computer interaction at the MRC Applied Psychology Unit (lab review)

Boeing Advanced Technology Center (lab review)

The U.S. West Intelligent Services Research Laboratory (lab review)

Interactive systems group—University of Oregon, department of computer and information science (lab review)

Evaluating hypermedia systems (panel)

Designers' models of the human-computer interface

Semantic analysis during exploratory learning

Empowering the student: prospects for an unintelligent tutoring system

Track—a trace construction kit

Smalltalk scaffolding: a case study of minimalist instruction

A view matcher for learning Smalltalk

Designers: meet your users (panel)

What can we teach about human-computer interaction? (plenary address)

Designing casual-user hypertext: the CHI'89 InfoBooth

User interface and quality planning department (lab review)

Content Provider	ACM Digital Library
Author	Day, Mary Carol Fetz, Bruce H.
Abstract	The primary mission of the User Interface and Quality Planning Department is to design user interfaces for AT&T network-based products and services. Working with other members of the Research and Development community, we strive to develop high quality user interfaces. We bring special expertise in the design of graphical user interfaces for customer network management, in the design of interfaces for voice-based network services, and in the use of state-of-the-art technology for documentation and training. Our work covers products and services for users both outside of AT&T and inside AT&T (e.g., attendants and technicians). The User Interface and Quality Planning Department also plays a leadership role in maintaining a company-wide community of behavioral scientists.The department consists of four user interface groups and one quality planning group. With quality planning and user interface design in the same department, we can effectively highlight the importance of the user interface to the user's perception of quality. The user interface groups are directly funded by AT&T business units for user interface design work on specific products and services.Bruce Fetz is the Department Head; there are four user interface supervisors and about 23 Members of Technical Staff (MTS). The supervisors and MTS have doctorates in some area of experimental psychology; many also have a strong background in computer science. In addition, there are several laboratory support people, and we bring in software developers as they are needed on specific projects. Our user interface laboratory has development, testing, and presentation rooms, with flexible configuration and communication capabilities. Our equipment includes a high-capacity network of Sun workstations, and state-of-the-art audio/video production and editing equipment.Our philosophy regarding human factors work in service and product development has two major themes. First, human factors specialists should work as full team members with the product planners, systems engineers and developers responsible for a service or product. Second, human factors specialists should be involved as team members throughout the entire product realization process — from initial concept, through design and development, to customer evaluation after the product or service has been introduced.Rapid prototyping (of both voice-based user interfaces and graphical user interfaces) is central to our design process. Prototypes allow us to try out design concepts, to obtain feedback from users at every stage of the design process, to communicate our ideas more effectively, and to conduct laboratory evaluations. At the end of the design process, prototypes often serve as the “user interface requirements” for a product.In addition to product-specific efforts, we also engage in exploratory design and development using new user interface technologies. Also, department members contribute to the creation and evaluation of user interface standards that support the consistency of user interfaces across different products and services.
Starting Page	83
Ending Page	84
Page Count	2
File Format	PDF
ISBN	0201509326
DOI	10.1145/97243.97257
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1990-03-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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