NDLI: Mobile Phone Usage by Low Literate Users

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Mobile Phone Usage by Low Literate Users

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Mobile Phone Usage by Low Literate Users

Content Provider	ACM Digital Library
Author	Joshi, Anirudha Doke, Pankaj
Abstract	We describe a qualitative study conducted using Contextual Inquiry of 60 low-literate users in India. For the purpose of this study, we define low-literate as those users whose education is equal or more than Standard Four and less than or equal to Standard Eight in the Indian State education system. Our users were recruited primarily from the contractual house-keeping staff of a very large Private Organization and an Educational Institute (42 Male, 3 Female), household help (3 Female), drivers (5 Male), guards (1 Male), shopkeepers (1 Male, 1 Female) and homemakers (4 Female). Our objective was to develop an understanding of information security issues in the context of the mobile phone, identification of problems and design ideas for design of interventions. Our methodology included Contextual Inquiry and Analysis with notes pertaining to User Statements, Task Breakdowns, Observations and Design Ideas. The notes across the study were consolidated using Affinity Diagrams. We found that users have an elementary understanding of asset valuation and response. Literacy impedes adoption of an appropriate response to the threats using the mechanisms provided by the mobile phone since conceptual models are not clearly comprehended. It is also impeded because the users are unable to articulate a structured response to the landscape of threats. Due to the cognitive load induced by the possible factors which may get involved in risk articulation, users tend to adopt mitigation techniques propagated by the micro-networks without complete comprehension of risks or due analysis. Belief systems are more likely to drive a response than a more reasoned, well-aware response. Information or awareness is propagated via social mechanisms -- however, these are not necessarily correct most of the times, primarily due to the inappropriate conceptual models formulated. The interface and conceptual model complexity of a modern touch screen smartphone compounds matters. Mobile Learning aids or Gamification of concepts can help users adopt more appropriate response mechanism to perceived threats to privacy and security issues. Interfaces built with single sign-on, local language display and text input would also help in building more safe environments for users to use the mobile phone. While more-literate users are likely to mimic a 'plan-do-check-act' model low-literate are more likely to have a 'do' or a 'do' or a 'do-act' cycle due to non-awareness or non-comprehension of 'plan-check' components.
Starting Page	10
Ending Page	18
Page Count	9
File Format	PDF
ISBN	9781450340533
DOI	10.1145/2835966.2835968
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2015-12-17
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Usable security Contextual inquiry Feature phone Mobile phones User study Ict4d Mobile security Mobile applications Smartphone Android Low-literate users
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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