NDLI: The stakeholder forest: designing an expenses application for the enterprise

Content Provider	ACM Digital Library
Author	Arent, Michael Arnowitz, Jonathan Heidelberg, Monica Dorsch, Naomi Gray, Diana
Abstract	This paper discusses the redesign of PeopleSoft's Enterprise Expenses product from a product that was notorious for it's complexity into a product that was both usable and one of PeopleSoft's best selling products. The process used was a combination of best practices from user-centered design, business and marketing to deliver a usable application on a pure-html "no-code on the client" platform. The design effort was also a collaboration of design, usability engineers, business strategy, functional analysts and developers (and of course our customers!) At the same time, the process needed to track the competing interests of various stakeholders: clients, their end users, their business processes, our technical requirements, our limited resources and our internal stakeholders. The designed solution had to work within a framework that could not be re-written. A poorly working metaphor was redefined into a concept that would work better with the end-users.
Starting Page	941
Ending Page	956
Page Count	16
File Format	PDF
ISBN	1595930027
DOI	10.1145/1056808.1056810
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2005-04-02
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Case study User-centered design Travel and expense software User experience Business software Design expo
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

The stakeholder forest: designing an expenses application for the enterprise