NDLI: Applying cognitive walkthroughs to more complex user interfaces: experiences, issues, and recommendations

Content Provider	ACM Digital Library
Author	Franzke, Marita Jeffries, Robin Wharton, Cathleen Bradford, Janice
Abstract	The Cognitive Walkthrough methodology was developed in an effort to bring cognitive theory closer to practice; to enhance the design and evaluation of use interfaces in industrial settings. For the first time, small teams of professional developers have used this method to critique three complex software systems. In this paper we report evidence about how the methodology worked for these evaluations. We focus on five core issues: (1) task selection, coverage, and evaluation, (2) the process of doing a Cognitive Walkthrough, (3) requisite knowlege for the evaluators, (4) group walkthroughs, and (5) the interpretation of results. Our findings show that many variables can affect the success of the technique; we believe that if the Cognitive Walkthrough is ultimately to be successful in industrial settings, the method must be refined and augmented in a variety of ways.
Starting Page	381
Ending Page	388
Page Count	8
File Format	PDF
ISBN	0897915135
DOI	10.1145/142750.142864
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1992-06-01
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Usability inspection method User interface evaluation Task-based evaluations Cognitive walkthrough Group walkthroughs
Content Type	Text
Resource Type	Article

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Applying cognitive walkthroughs to more complex user interfaces: experiences, issues, and recommendations