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| Content Provider | ACM Digital Library |
|---|---|
| Author | Anschuetz, Lori Rosenbaum, Stephanie Keirnan, Timothy |
| Abstract | As a usability research and information design firm, Tec-Ed has noted the advantages of evaluating a product's usability in conjunction with developing its print and online documentation. Usability research identifies the problems with a user interface. When business or technical constraints prevent problems from being corrected in the interface, we still improve the product's usability by addressing these problems in the documentation. In other cases, the documentation can inform us of specific problems to research in the usability work.This paper describes two case studies in which the same team performed both usability and documentation projects for a product. In addition to the expected benefits from combining usability and documentation work, using the same team resulted in efficiencies in process and quality of execution. The experience also suggests that usability evaluation is not simply an alternative career path for technical communicators, but rather a complementary skill that can enhance their professional development while adding more value to the work they do for employers as well as users. |
| Starting Page | 84 |
| Ending Page | 89 |
| Page Count | 6 |
| File Format | |
| ISBN | 1581135432 |
| DOI | 10.1145/584955.584968 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2002-10-20 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Print documentation Heuristic evaluation Online help Professional development Usability testing Online documentation |
| Content Type | Text |
| Resource Type | Article |
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