NDLI: Combien d'options dans les messages vocaux?

Content Provider	ACM Digital Library
Author	Caroux, Loïc Lacroix, Agnès Le Bigot, Ludovic Ros, Christine Botherel, Valérie
Abstract	This research focus on the effect of number of options of message of Interactice Voice Response, or IVR, (recorded human voice) multiple option messages and on the effect of linguistic marker on memorization of options. Participants were told to pay attention to the quality of speech interactions between users and an IVR system with a natural voice. They asked to recall system messages which suffixes were added. The suffix was either experimental (pseudoword), natural ("It's your turn [to speak]") or control (beep). Results showed that option recall was impaired when messages were longer and contained a suffix. These results confirm and specify recommendations for IVR prompt design.
Starting Page	17
Ending Page	24
Page Count	8
File Format	PDF
ISBN	9781450304108
DOI	10.1145/1941007.1941011
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2010-09-20
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Suffix Ivr Memory Speech Prompt design
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Combien d'options dans les messages vocaux?