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| Content Provider | ACM Digital Library |
|---|---|
| Author | Akdogan, Itir |
| Abstract | In the e-governance literature, government websites have been first studied from the supply side with the analysis of governments' use of new information and communication technologies (ICT). As ICT penetrated in society, scholars refocused their discussions on the demand side. They analyzed how citizens use the tools of e-governance. Most research has shown that the potential use of government websites didn't match the actual use. Number of reasons has been suggested for citizens' non-use of this technology around the world. This paper analyses limits and challenges of online interaction between municipalities and citizens, who, by contrast, wish to use municipal websites, and communicate with municipal officials. Empirical data collected in Istanbul by interviews with activists and ordinary citizens show that citizens who have access to ICT wish to e-interact with municipalities but there are limitations that mostly stem from the municipalities' side. Following the discussion over the data, this paper concludes with strategy recommendations for municipalities to increase the use of municipal website, and to improve e-communication and e-participation. |
| Starting Page | 232 |
| Ending Page | 237 |
| Page Count | 6 |
| File Format | |
| ISBN | 9781450300582 |
| DOI | 10.1145/1930321.1930369 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2010-10-25 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Interaction Strategy Website Citizen Istanbul Municipal |
| Content Type | Text |
| Resource Type | Article |
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