NDLI: Using intelligent task routing and contribution review to help communities build artifacts of lasting value

Content Provider	ACM Digital Library
Author	Cosley, Dan Terveen, Loren Riedl, John Frankowski, Dan
Abstract	Many online communities are emerging that, like Wikipedia, bring people together to build community-maintained artifacts of lasting value (CALVs). Motivating people to contribute is a key problem because the quantity and quality of contributions ultimately determine a CALV's value. We pose two related research questions: 1) How does intelligent task routing---matching people with work---affect the quantity of contributions? 2) How does reviewing contributions before accepting them affect the quality of contributions? A field experiment with 197 contributors shows that simple, intelligent task routing algorithms have large effects. We also model the effect of reviewing contributions on the value of CALVs. The model predicts, and experimental data shows, that value grows more slowly with review before acceptance. It also predicts, surprisingly, that a CALV will reach the same final value whether contributions are reviewed before or after they are made available to the community.
Starting Page	1037
Ending Page	1046
Page Count	10
File Format	PDF
ISBN	1595933727
DOI	10.1145/1124772.1124928
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2006-04-22
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Member-maintained Wikipedia Intelligent task routing Contribution models Editorial review Online communities
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Using intelligent task routing and contribution review to help communities build artifacts of lasting value