NDLI: Proceedings of the 2013 International Conference on Information Systems and Design of Communication (ISDOC '13)

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Proceedings of the 2013 International Conference on Information Systems and Design of Communication (ISDOC '13)

Content Provider	ACM Digital Library
Editor	Aparicio, Manuela Costa, Carlos J.
Copyright Year	2013
Abstract	ISDOC is the International Conference on Information Systems and Design of communication. In this context design of communication has its roots in technical writing and technical documentation. What is technical writing? What is technical documentation? The technical documentation includes user manuals, technical manuals, training materials, technical reports and internal communication. For its production, technical writing is used. The study of this type of resources, from design, to production and use, has traditionally been the central object of SIGDOC, interest group of ACM for technical documentation area. However, not everything is a bed of roses. When it comes to manual, the answer to the instruction "Read the manual (or RTFM)" is often "write a better manual" (WABM). To find the solution you need to go to the ancient Greeks. Aristotle introduced the concept of rhetoric. In fact, to produce technical documentation it is necessary to consider three dimensions: ethos (the credibility of the author), logos (the quality of the message) and pathos (audience motivation). But this is not enough. In technical terms, several developments contributed to the production for better manuals production. Among those issues we may find: content management systems, open formats and techniques to simplify the internationalization and localization of content. On the other hand, new concepts and languages were developed: the need of using various types of diagrams is increasing. Concepts like usability and ease of use become part of our daily lives. But after all of this work, people do not read manuals. A paper of Prof. David Novick of University of Texas put the nail on the head, asking, "Why don't people read the manual?". The study presents the following results: the manuals are difficult to handle; it is difficult to navigate in the manual; often the manuals are too basic to be useful; often the manuals are difficult to understand; manuals are boring; and sometimes are out of date.
ISBN	9781450322997
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2013-07-11
Access Restriction	Subscribed
Content Type	Text
Resource Type	Conference Proceedings

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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