NDLI: Disaligning macro, meso and micro due process: a case study of office automation in Quebec colleges

Content Provider	ACM Digital Library
Author	Blanchard, Francois Cambrosio, Alberto
Abstract	By drawing on recent studies of computing in the interactionist tradition, and more particularly on the notion of due process, the paper presents a case study of the introduction of office automation in Quebec colleges. Failures to reach negotiated agreements about conflicting representations of ongoing work processes in software systems are categorized by actors as problems of “fitting”, i.e. of achieving a satisfactory balance between needs and technology. Representations of what constitutes an “appropriate fit” are accompanied by representations of the appropriate organizational level at which a “good fit” may be attained. In our study, this has resulted in the displacement over time of the locus of software design. The disalignment of levels of work organization appears to be a central part of the work of achieving a temporary closure of the due process problem and should be taken into account when attempting to provide computational solutions to this problem.
Starting Page	118
Ending Page	125
Page Count	8
File Format	PDF
ISBN	0897912616
DOI	10.1145/45410.45423
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1988-04-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Disaligning macro, meso and micro due process: a case study of office automation in Quebec colleges