NDLI: Gearing up the organization to meet the new technology

Content Provider	ACM Digital Library
Author	Nelson, Richard
Abstract	The prime function of a user services department is to provide services to the users of the computing facility. Traditionally, these services have been in the form of documentation, consultation, training, and the writing of general-purpose utility programs to make the computer easier to use. The trend in both universities and industry has been for the end user to become more directly involved with the computer, and for the centralized programming staff to diminish in size. However, in order to properly serve this new breed of customer, more emphasis should be placed on the user services function, thereby helping users to help themselves. In an environment where highly qualified professionals are turning to the computer center for help, it is only appropriate to meet this demand with highly qualified professionals. The problem, then, is simply one of finding and retaining such a staff. This latter problem can be solved easily enough at the management level by a firm decision to give the appropriate emphasis to the user services department in the form of personnel and status.
Starting Page	233
Ending Page	234
Page Count	2
File Format	PDF
ISBN	0897910540
DOI	10.1145/800079.802595
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1981-10-11
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Gearing up the organization to meet the new technology