NDLI: Software services: a research roadmap

Please wait, while we are loading the content...

Software services: a research roadmap

Content Provider	ACM Digital Library
Author	Chandra, Satish Sinha, Vibha Singhal Sinha, Saurabh Ratakonda, Krishna
Abstract	Software services companies offer software development, testing and maintenance as a “service” to other organizations. As a thriv- ing industry in its own right, software services offers certain unique research problems as well as different takes on research problems typically considered in software engineering research. In this paper, we highlight some of these research problems, drawing heavily upon our involvement with IBM Global Business Services organization over the past several years. We focus on four selected topics: how to organize people and the flow of work through people, how to manage knowledge at an organizational level, how to estimate and manage risk in a services engagement, and finally, testing services. These topics by no means cover all areas pertinent to soft- ware services; rather, they reflect ones in which we have personal perspectives to offer. We also share our experience in deployment of research innovations in a large service delivery organization. .
Starting Page	40
Ending Page	54
Page Count	15
File Format	PDF
ISBN	9781450328654
DOI	10.1145/2593882.2593892
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2014-05-31
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Knowledge management Risk management Software services Distributed development Testing
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in