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Civic CrowdAnalytics: making sense of crowdsourced civic input with big data tools

Content Provider	ACM Digital Library
Author	Santana, Luis Aitamurto, Tanja Chen, Kaiping Galli, Jorge Saldivar Cherif, Ahmed
Abstract	This paper examines the impact of crowdsourcing on a policymaking process by using a novel data analytics tool called Civic CrowdAnalytics, applying Natural Language Processing (NLP) methods such as concept extraction, word association and sentiment analysis. By drawing on data from a crowdsourced urban planning process in the City of Palo Alto in California, we examine the influence of civic input on the city's Comprehensive City Plan update. The findings show that the impact of citizens' voices depends on the volume and the tone of their demands. A higher demand with a stronger tone results in more policy changes. We also found an interesting and unexpected result: the city government in Palo Alto mirrors more or less the online crowd's voice while citizen representatives rather filter than mirror the crowd's will. While NLP methods show promise in making the analysis of the crowdsourced input more efficient, there are several issues. The accuracy rates should be improved. Furthermore, there is still considerable amount of human work in training the algorithm.
Starting Page	86
Ending Page	94
Page Count	9
File Format	PDF
ISBN	9781450343671
DOI	10.1145/2994310.2994366
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2016-10-17
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Crowdsourcing Democratic innovations Policymaking Knowledge discovery Civic engagement Participatory democracy
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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