NDLI: Evaluating Open Collaboration Opportunities in the Fire Service with FireCrowd

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Evaluating Open Collaboration Opportunities in the Fire Service with FireCrowd

Content Provider	ACM Digital Library
Author	Burgess, Eleanor R. Shaw, Aaron
Abstract	In emergency response organizations like the fire service, personnel require easy access to reliable, up-to-date safety protocols. Systems for creating and managing Standard Operating Procedures (SOPs) within these command and control organizations are often rigid, inaccessible, and siloed. Open collaboration systems like wikis and social computing tools have the potential to address these limitations, but have not been analyzed for intra-organizational use in emergency services. In response to a request from the Fire Protection Research Foundation (FPRF) we evaluated a high-fidelity open collaboration system prototype, FireCrowd, that was designed to manage SOPs within the U.S. fire service. We use the prototype as a technology probe and apply human-centered design methods in a suburban fire department in the Chicago area. We find that organizational factors would inhibit the adoption of some open collaboration practices and identify points in current practices that offer opportunities for open collaboration in the future.
Starting Page	1
Ending Page	4
Page Count	4
File Format	PDF
ISBN	9781450344517
DOI	10.1145/2957792.2957794
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2016-08-17
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Emergency response Organizations Open collaboration Knowledge management
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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