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| Content Provider | ACM Digital Library |
|---|---|
| Author | van Loggem, Brigit |
| Abstract | Motivation -- To support documentation designers in their on-going search for documentation that genuinely supports end users. Research approach -- Existing findings from a multi-disciplinary literature are combined to arrive at a model of the cognitive involvement of users with software, and separately a model of the way people interact with documentation. A number of design patterns are proposed that target particular elements in the two models. The patterns will be field-tested for applicability by designers as well as end users. Findings/Design -- The hope is that the design patterns will prove of value to both stakeholder groups (documentation designers and end users). Research limitations/Implications -- The naturalistic nature of the theoretical framework as well as the subsequent field-testing hinders generalization of the results. Originality/Value -- The research makes a contribution to the need of documentation designers to base their work on current insights resulting from theoretical and applied research. Take away message -- Documentation is a relatively under-valued professional discipline, which needs academic input as much as any other design discipline that works to support the end user. |
| Starting Page | 237 |
| Ending Page | 240 |
| Page Count | 4 |
| File Format | |
| ISBN | 9781450310291 |
| DOI | 10.1145/2074712.2074761 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2011-08-24 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Learning Information behaviour Documentation Instructions Computer-mediated activity |
| Content Type | Text |
| Resource Type | Article |
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