NDLI: Automating access to computing services

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Automating access to computing services

Repairing a bad reputation: it takes more than good works

The call tracking system

Constructing a student data warehouse

Reducing printing in public computing sites

Electronic delivery of software: implementation of a robust, effective solution

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The consultant game

The consolidated help desk

Surviving without e-mail: effectively communicating & managing information during technology crises

Evaluating client satisfaction: a quantitative approach

Student employee web portal

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Building a community of practice at the help desk

A work of art: creating a site/classroom build from scratch

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Centralizing information technology in a distributed system (again?)

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Transforming a help desk from average to excellent

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Charting a knowledge base solution: empowering student-employees and delivering expert answers

Discovering a new world of lab management

Integrating educational technology with a limited support staff

Full-time staff boldly go where no part-time student has gone before

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Wireless laptop check-out

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e-Learning: making it happen now

Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment?

Recipe to lab management or the cookie cutter approach to building labs

Building a database driven/ADA compliant website

Automating access to computing services

Content Provider	ACM Digital Library
Author	Weinstock-Blair, Morris
Abstract	When computer services were more limited in scope and users, providing those services could be handled manually by a minimum of staff. Over the years computer access has gone from a few researchers using a mainframe to nearly the entire University community using e-mail, computer labs, modem pools, and the World Wide Web. In addition, new initiatives have created on-line access to course scheduling, benefits revisions, and other critical operations. With this increase in the need for access to centrally provided computer services, the task could have become daunting. Without hiring additional staff, our Information Technology Services Accounts Office now provides access to 120,000 users. In addition, we can provide specifically requested access to certain services based on class registration or any aspect of a user's affiliation with the University.At Penn State, we've created an Oracle database system - Central Account Coordination Tracking of User Services or CACTUS - to provide and remove services based on official University student and employee data. Without hiring additional staff, our Information Technology Services Accounts Office now provides access to 120,000 users. In addition, we can provide specifically requested access to certain services based on class registration or any aspect of a user's affiliation with the University.Best of all, the structure of CACTUS allows us to look toward the future. We expect to further automate special requests so that manual entry will be a thing of the past. Also, we are now in a position to be able to expand our services to even more users. Our future plans are to extend some degree of services to potential applicants of the University, alumni, and anyone else who may wish to connect with Penn State electronically.
Starting Page	161
Ending Page	164
Page Count	4
File Format	PDF
ISBN	1581135645
DOI	10.1145/588646.588680
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2002-11-20
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Automation Computer services Database Relational Accounts Redesign
Content Type	Text
Resource Type	Article

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