NDLI: Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

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Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

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Mixed-Initiative Real-Time Topic Modeling & Visualization for Crisis Counseling

Content Provider	ACM Digital Library
Author	Chen, Jackie Picard, Rosalind Dinakar, Karthik Filbin, Robert Lieberman, Henry
Abstract	Text-based counseling and support systems have seen an increasing proliferation in the past decade. We present Fathom, a natural language interface to help crisis counselors on Crisis Text Line, a new 911-like crisis hotline that takes calls via text messaging rather than voice. Text messaging opens up the opportunity for software to read the messages as well as people, and to provide assistance for human counselors who give clients emotional and practical support. Crisis counseling is a tough job that requires dealing with emotionally stressed people in possibly life-critical situations, under time constraints. Fathom is a system that provides topic modeling of calls and graphical visualization of topic distributions, updated in real time. We develop a mixed-initiative paradigm to train coherent topic and word distributions and use them to power real-time visualizations aimed at reducing counselor cognitive overload. We believe Fathom to be the first real-time computational framework to assist in crisis counseling.
Starting Page	417
Ending Page	426
Page Count	10
File Format	PDF
ISBN	9781450333061
DOI	10.1145/2678025.2701395
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2015-03-18
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Topic modeling Mental health counseling Natural language interfaces Visualizations
Content Type	Text
Resource Type	Article

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