NDLI: Designing sociable IT for public use

Content Provider	ACM Digital Library
Author	Bratteberg, Ingunn Kristoffersen, Steinar
Abstract	Service providers increasingly use self-service systems, such as kiosk and automata that offer faster and more flexible service. Most of us are familiar with appliances for buying and validating tickets, purchasing soft drinks or getting the newspaper. We book tables in restaurants and hire cars using hotel lobby kiosks. Unfortunately, many such systems confuse and annoy their users. Thus, information technology design for the public space poses distinct challenges. Yet, it is relatively unmapped within our field. Based on an ethnographic study of the purchase and validation of ticketless travel for an airport train, this paper shows how such systems need an extended framework of usability principles, which goes beyond well-known interaction design guidelines.
Starting Page	252
Ending Page	261
Page Count	10
File Format	PDF
ISBN	9781605581361
DOI	10.1145/1409635.1409669
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2008-09-21
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Ethnography Design guidelines Public it Usability
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Designing sociable IT for public use