NDLI: Metadesigning e-government services: a case study in a local agency

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Metadesigning e-government services: a case study in a local agency

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Metadesigning e-government services: a case study in a local agency

Content Provider	ACM Digital Library
Author	Colosio, Sergio Fogli, Daniela Provenza, Loredana Parasiliti
Abstract	This paper describes the ongoing collaboration between the Department of Information Engineering of the University of Brescia and a local government agency. The goal is to create the socio-technical conditions for transferring the ability to develop web-based government-to-citizen services from software professionals to administrative personnel. To this end, proper end-user development techniques should be defined by capturing and exploiting employees' best practices and expertise. With reference to a typical government service, the paper reports summary results from a study of administrative personnel work practices and explores employees' motivations to become end-user software developers. It then outlines the design pattern language we have been defining for the considered domain to represent, from the employees' point of view, the problems encountered while creating government services together with their possible solutions. This is the starting point for identifying a further language that addresses the problem of end-user development of e-government services from an interaction-design point of view. These pattern languages can be regarded as metadesign tools for end-user development whose final aim is to support, and even improve, existing best practices in service creation, thus increasing employees' motivation and engagement in end-user development activities.
Starting Page	406
Ending Page	406
Page Count	1
ISBN	9781450300766
DOI	10.1145/1842993.1843082
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2010-05-26
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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