NDLI: Human oriented user services: a break with tradition

Content Provider	ACM Digital Library
Author	Roach, David G.
Abstract	The purpose of a university computer center user services group is to serve the computing community. Services normally include consulting, education, publications, and documentation. The effectiveness of these services depends on an awareness of the needs of the user community. User Services professionals must be cognizant of the growing complexity of the user community and provide appropriate services. An educational preparation in the "hard" sciences is no longer a prerequisite to access to the computer. The demands of the non-technical user are varied, non-traditional and in many cases considerable. Traditional, technically oriented, documentation and "matter of fact" short term consulting will not meet the needs of these users. The bewildering impact of computing should be minimized by humanization of the interface between the computer and the user.
Starting Page	111
Ending Page	113
Page Count	3
File Format	PDF
DOI	10.1145/584296.584343
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1976-11-07
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Human oriented user services: a break with tradition