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| Content Provider | ACM Digital Library |
|---|---|
| Author | Franch, X. Resinas, M. Müller, C. Rodríguez, M. Ruiz--Cortés, A. Oriol, M. Marco, J. |
| Abstract | Quality assurance techniques have been developed to supervise the service quality (QoS) agreed between service-based systems (SBSs) consumers and providers. Such QoS is usually included in service level agreements (SLAs) and thus, SLA monitoring platforms have been developed supporting violation detection. However, just a few of them provide explanation of the violations caused by observed QoS at monitoring time, but not in an user-friendly format. Therefore, we propose a general monitoring and analysis conceptual reference model and we instantiated it with SALMonADA, a SBS that notifies the clients with violations and their causes in their own easy-to-understand specification terms. In addition, our platform performs an early analysis notification that avoids delays in the client notification time when a violation takes place. Moreover, we have implemented a web application as a SALMonADA client, to prove how it monitors, analyses and reports to their clients the service level fulfillment of real services subject to a SLA specified with WS--Agreement. |
| Starting Page | 43 |
| Ending Page | 49 |
| Page Count | 7 |
| File Format | |
| ISBN | 9781467317559 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2012-06-04 |
| Access Restriction | Subscribed |
| Subject Keyword | Analysis Violation explanation Monitoring Violation detection |
| Content Type | Text |
| Resource Type | Article |
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