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| Content Provider | ACM Digital Library |
|---|---|
| Author | Roche, Elizabeth Miller, Robert |
| Abstract | We can successfully identify the goodness of future mobile telecommunication options only if we consider mobility as one part of the landscape of contemporary communication tools, mobile or otherwise. We discuss a process for identifying opportunities by focusing on beneficial functional bridges between tools. The Dialogue Process, an adaptive online survey, was used to elicit users' opinions of the factors affecting their choices in the current market of communication tools. Fourteen factors were identified; five have universal appeal, nine others depend on a user's circumstances. To analyze these factors, a heuristic evaluation of each tool was used to build "suitability maps" and to examine how user needs are met by today's tools individually, in pairs, and in aggregate. This work represents a first step toward future "bridge building. |
| Starting Page | 207 |
| Ending Page | 214 |
| Page Count | 8 |
| File Format | |
| ISBN | 1595930892 |
| DOI | 10.1145/1085777.1085811 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2005-09-19 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Personal communication Email Voice calls Text messaging Instant messaging Sms Telephony Telecommunication Voicemail |
| Content Type | Text |
| Resource Type | Article |
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