NDLI: A stake in the issue of homelessness: identifying values of interest for design in online communities

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A stake in the issue of homelessness: identifying values of interest for design in online communities

Content Provider	ACM Digital Library
Author	Shilton, Katie Koepfler, Jes A. Fleischmann, Kenneth R.
Abstract	Social media has the potential to impact how traditionally marginalized and geographically disparate communities, such as the homeless, connect with each other and social services online. However, little is known about how best to support these interactions through designing new information and communication technologies or by enhancing existing ones. Considering the values of stakeholders in an online community before embarking on design is one increasingly utilized step in designing for, by, and with traditionally disenfranchised communities. Current values-based design methods emphasize face-to-face interactions, but online interactions also provide spaces to elicit and consider values. This paper synthesizes the results of three studies into a suite of methods for eliciting shared values and conflicting values in online communities. This paper also contributes a survey-based tool containing value portraits as a first step towards implementing these methods. These methods for identifying values of interest to design contribute to a growing body of tools that support values researchers and designers in explicating values prior to, during, and in the evaluation of the design of ICTs.
Starting Page	36
Ending Page	45
Page Count	10
File Format	PDF
ISBN	9781450321044
DOI	10.1145/2482991.2482994
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2013-06-29
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Microblogging Homelessness Technical support for marginalized communities Twitter Multi-stakeholder design Values and design
Content Type	Text
Resource Type	Article

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