NDLI: Trust in health websites: a review of an emerging field

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Trust in health websites: a review of an emerging field

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Trust in health websites: a review of an emerging field

Content Provider	ACM Digital Library
Author	Vega, Laurian DeHart, Tom Montague, Enid
Abstract	As people increasingly turn to health websites for the purposes of self-diagnosis and healthier living, we have an obligation to evaluate the factors that might affect a given user's assessment and their willingness to use such sites. Constructs such as quality, trust, and credibility need to be defined within this space in order for us to truly understand how and why people use health websites. In an effort to better understand these constructs we conducted a comprehensive analysis of all peer-reviewed empirical studies on trust in health websites -- this paper is the result. Work on this topic was provided from eleven fields including HCI, Informatics, Medicine, and Decision Making. Our findings show that authors often value different facets of trust, report different outcomes, and rarely cite each other. Without a coherence of terms and values, the task of presenting and understanding how users trust health information on the web will be intractable.
Starting Page	700
Ending Page	709
Page Count	10
File Format	PDF
ISBN	9781450300308
DOI	10.1145/1882992.1883100
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2010-11-11
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Websites Health Human factors Human-computer interaction Review Credibility Empirical evaluation Trust
Content Type	Text
Resource Type	Article

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