NDLI: A knowledge-based assistant for performance reports

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A knowledge-based assistant for performance reports

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A knowledge-based assistant for performance reports

Content Provider	ACM Digital Library
Author	Murray, Karen J. Kirk, Patricia W.
Abstract	The Bellcore OS — ASSIST™ system provides automated assistance for the analysis of performance statistics reports in Operator Services Centers (OSCs) of the Bell Operating Companies. This system demonstrates the viability of knowledge-based systems technology in the Operator Services arena and illustrates the feasibility of a support tool for the analysis of statistical reports toward performance efficiency diagnosis.1We briefly describe the problem domain, system functionality, and the knowledge-based approach to analysis and diagnosis problems, then focus on the development lifecycle for such systems. We conclude with a review of the ongoing field trial and a summary of future plans for the OS-ASSIST system. A review of the major lessons learned over the course of this and several other Bellcore knowledge-based systems development projects can be obtained from [2].This paper provides an in-depth view of the application of expert systems techniques toward the analysis of performance reports and the diagnosis of potential inefficiencies. This approach can easily be reused in any number of performance analysis and diagnosis domains where performance data is readily available.
Starting Page	449
Ending Page	456
Page Count	8
File Format	PDF
ISBN	0897913728
DOI	10.1145/98784.98868
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1990-06-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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