NDLI: On the biology of technostress:literature review and research agenda

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On the biology of technostress:literature review and research agenda

Content Provider	ACM Digital Library
Author	Riedl, René
Abstract	Despite the fact that human society has greatly benefited from the availability of information and communication technologies (ICT), both the use and ubiquity of ICT may also have a "dark side." Direct human interaction with ICT, as well as perceptions, emotions, and thoughts regarding the implementation of ICT in organizations and its pervasiveness in society in general, may lead to notable stress perceptions--a type of stress referred to as technostress. Analysis of the information systems (IS) literature reveals that technostress has hardly been addressed from a biological perspective. This is problematic, because biology not only provides objective measurements, but also, to a notable degree, determines human behavior toward ICT. Most important, biological measures (e.g., stress hormone levels, cardiovascular activity) are crucial predictors of human health, making them an indispensable complement to self-reports on stress perceptions. Against this background, the present article reviews the technostress research based on biological approaches that has been published in various disciplines such as human-computer interaction, medicine, biological psychology, and ergonomics. With the goal of developing a "big-picture" view of technostress and biology, this article integrates a body of highly fragmented work. The review reveals significant negative biological effects that develop from human interaction with ICT (e.g., increased activity of the cardiovascular system, or elevated levels of stress hormones such as adrenaline and cortisol). However, the review also indicates that countermeasures, which may positively affect biological parameters (e.g., reduced levels of stress hormones), do exist. Drawing on the literature review, this article also specifies a research agenda for future technostress research. The agenda is organized along three themes (theory and methods, design science and engineering, health and coping strategies), and proposes fifteen research questions (topics) that can be addressed in future investigations.
Starting Page	18
Ending Page	55
Page Count	38
File Format	PDF
ISSN	00950033 15320936
DOI	10.1145/2436239.2436242
Journal	ACM SIGMIS Database: the DATABASE for Advances in Information Systems (DATB)
Volume Number	44
Issue Number	1
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2007-02-28
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Hormone Brain Adrenaline Skin conductance Technostress Biology Cortisol Hpa axis Information technology Stress Computer Genetics Blood pressure Internet Computerstress Heart rate variability Noradrenaline
Content Type	Text
Resource Type	Article
Subject	Management Information Systems Computer Networks and Communications

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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