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  1. ACM SIGMIS Database: the DATABASE for Advances in Information Systems (DATB)
  2. Volume 35
  3. Volume 35, Issue 2, Spring 2004
  4. 'Why didn't somebody tell me?'
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Volume 48
Volume 47
Volume 46
Volume 45
Volume 44
Volume 43
Volume 42
Volume 41
Volume 40
Volume 39
Volume 38
Volume 37
Volume 36
Volume 35
Volume 35, Issue 4, Fall 2004
Volume 35, Issue 3, Summer 2004
Volume 35, Issue 2, Spring 2004
From the editors
From the chair
Consumer acceptance of virtual stores
Factors influencing the adoption of web-based shopping
Initial trust and the adoption of B2C e-commerce
'Why didn't somebody tell me?'
Volume 35, Issue 1, Winter 2004
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12,13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1

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Reporting Bad News About Software Projects: Impact of Organizational Climate and Information Asymmetry in an Individualistic and a Collectivist Culture: B. C. Y. Tan, H. J. Smith, M. Keil and R. Montealegre

Chapter

'Why didn't somebody tell me?':climate, information asymmetry, and bad news about troubled projects

Content Provider ACM Digital Library
Author Pawlowski, Suzanne Keil, Mark Jin, Leigh Smith, H. Jeff
Abstract The reluctance to transmit bad news is a problem that is endemic to many organizations. When large projects go awry, it often takes weeks, months, and sometimes even years, before senior management becomes fully aware of what has happened. Accurate communication concerning a project and its status is therefore critical if organizations are to avoid costly and embarrassing debacles. This paper describes the results of an experiment designed to explore some key variables that may influence an individual's willingness to report bad news in an information systems project context. We extend a basic theoretical model derived from the whistle-blowing literature by considering relevant constructs from agency theory. We then test the entire model using a controlled experiment that employs a role-playing scenario. The results explain a significant portion of the variance in the reluctance to report negative status information. Implications for research and practice are discussed, along with directions for future research.
Starting Page 65
Ending Page 84
Page Count 20
File Format PDF
ISSN 00950033 15320936
DOI 10.1145/1007965.1007971
Journal ACM SIGMIS Database: the DATABASE for Advances in Information Systems (DATB)
Volume Number 35
Issue Number 2
Language English
Publisher Association for Computing Machinery (ACM)
Publisher Date 2007-02-28
Publisher Place New York
Access Restriction One Nation One Subscription (ONOS)
Subject Keyword Information systems implementation Mum effect Whistle-blowing Software project management
Content Type Text
Resource Type Article
Subject Management Information Systems Computer Networks and Communications
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