NDLI: Examining the relationship between computer cartoons and factors in information systems use, success, and failure:visual evidence of met and unmet expectations

Please wait, while we are loading the content...

Examining the relationship between computer cartoons and factors in information systems use, success, and failure:visual evidence of met and unmet expectations

Content Provider	ACM Digital Library
Author	Kendall, Julie E.
Abstract	Computer cartoons express the inevitable discrepancies in expectations among systems analysts, users, and managers regarding the systems development processes and information systems products. Computer cartoons also address gaps between ideal and actual information systems, or intended versus actual systems. No one sets out to design a system that fails, or a system that is seldom or incorrectly used. It is hypothesized here that the expectations of users, analysts, and managers are apparent in popular computer cartoons that are widely published, circulated, posted, and shared. Eight broad critical success factors were identified through the CSF literature, and cartoons from the world's largest computerized cartoon database were examined for their existence. Factors identified concerning the IS process include: 1. management support, 2. capable systems analysts, and 3. proper systems development methods. Critical success factors that concern the IS product include whether the information system: 4. works 5. is technically elegant, 6. is easy to use, 7. is a good fit with natural incentives found in the organization, and 8. is a good fit with motivations of users.Illustrative evidence of the eight factors was found in the computer cartoons reviewed and examples of each are presented in this paper. Since cartoons are emblematic expressions of an idea that can be shared, computer cartoons can help users and analysts express their feelings, attitudes, and opinions about information systems development and implementation. It is hoped that the contribution of this study is to bring together the knowledge of critical success factors with the use of computer cartoons to permit analysts and users access to a particularly revealing source of information which spotlights the gap existing between actual and intended information systems processes and products. Many researchers have commented on the desirability of using humor in the workplace; however, this paper is innovative in specifically recommending that using and interpreting computer cartoons can assist in assessing expectations surrounding critical success factors whose attainment shapes the design, implementation, and use of information systems in organizations.
Starting Page	113
Ending Page	126
Page Count	14
File Format	PDF
ISSN	00950033 15320936
DOI	10.1145/264701.264709
Journal	ACM SIGMIS Database: the DATABASE for Advances in Information Systems (DATB)
Volume Number	28
Issue Number	2
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2007-02-28
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Content Type	Text
Resource Type	Article
Subject	Management Information Systems Computer Networks and Communications

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Factors influencing electronic data interchange success

Critical success factors of decision support systems: An experimental study

DDP management strategies:keys to success or failure

E-government:exploring the different dimensions of challenges, implementation, and success factors

The use of business graphics

Introduction:human-computer interaction studies in information systems

Collaboration and collaborative information technologies:a review of the evidence

Analysis of systems development project risks:an integrative framework

Information systems outsourcing relationship factors:detailed conceptualization and initial evidence

Examining the relationship between computer cartoons and factors in information systems use, success, and failure:visual evidence of met and unmet expectations

Similar Documents

Factors influencing electronic data interchange success

Critical success factors of decision support systems: An experimental study

DDP management strategies:keys to success or failure

E-government:exploring the different dimensions of challenges, implementation, and success factors

The use of business graphics

Introduction:human-computer interaction studies in information systems

Collaboration and collaborative information technologies:a review of the evidence

Analysis of systems development project risks:an integrative framework

Information systems outsourcing relationship factors:detailed conceptualization and initial evidence

Examining the relationship between computer cartoons and factors in information systems use, success, and failure:visual evidence of met and unmet expectations