NDLI: Remembering past, present and future—articulating dimensions of “organizational memory” for organizational learning

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Volume 17, Issue 3, Dec. 1996

Message from the Secretary/Treasurer

CSCW and the Internet

Tacit knowledge

Remembering past, present and future—articulating dimensions of “organizational memory” for organizational learning

Organisational learning is crystallised into artefacts

CSCW as form of organizational memory

What does cooperation need to create knowledge?

Learning, memory and technology

Organizational learning and getting the work done in newly computerized contexts

A case study of calendar use in an organization

Bridging CSCW and organizational learning

Organizational learning with flexible workflow management systems

Organizational knowledge propagation support based on a user behavior model

Changing to stay itself

Knowledge management and knowledge infrastructures

Integrating system design and organizational learning

Promoting the organization-wide learning of application software

Social learning and innovations in multimedia-based CSCW

Evaluation of learning, evaluation as learning

Organizational learning and CSCW—an ambiguous relationship

Volume 17, Issue 2, Aug. 1996

Volume 17, Issue 1, April 1996

Remembering past, present and future—articulating dimensions of “organizational memory” for organizational learning

Content Provider	ACM Digital Library
Author	Kuutti, Kari Bannon, Liam
Abstract	The need for some form of "organizational memory" (OM) has become increasingly recognized by many organizations in the current complex and turbulent business environment. This renewed interest in a topic that has had a chequered career is not due solely to the attentions of the CSCW community, but can be found throughout organisations and in the writings of those researchers studying them. Usually, the concept is described in terms of the "storage" metaphor borrowed from the cognitive science field, where human and computer memories are viewed as similar, thus leading to the view that "storing" and "recalling" are symmetrical operations which do not involve any situational complexities.This, however, is not a very accurate picture of how people actually "remember" in organizations, as the very nature of the memory and even the memory act itself is affected by the changing conditions existing both for the person and in the work environment over time. Thus, in Bannon & Kuutti (1996) we deconstructed the idea of "organizational memory" by reformulating the notion of memory implicit if not explicit in most current views, i.e. the notion of memory as a passive store, arguing instead for an active, constructive view of "remembering" that has a long, if forgotten history within psychology. We also emphasised the need for empirical studies of "memories in use" and common information spaces, and suggested expanding the domain of discourse to include sociological as well as psychological perspectives on concepts such as memory, learning, remembering, talking, etc. in the context of organizations.While we believe that the paper served a useful purpose in directing attention towards a more fruitful line of enquiry about OM, it was mainly a critical review and as such did not elaborate on possible alternative formulations of the concept that would instantiate this shift if perspective from storage to remembering support. This paper moves one step in this direction by outlining a framework within which remembering can be situated, providing some indication of the structure that a support tool for this activity should possess. The framework is constructed by linking two concepts: the modality of remembering and the structure of activity.
Starting Page	33
Ending Page	37
Page Count	5
File Format	PDF
ISSN	08940819
DOI	10.1145/242206.242216
Journal	ACM SIGOIS Bulletin (SIGO)
Volume Number	17
Issue Number	3
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1994-08-01
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Content Type	Text
Resource Type	Article

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