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| Content Provider | ACM Digital Library |
|---|---|
| Author | Millen, David R. |
| Abstract | A case study is presented in which remote usability evaluation methods were used in the development of a new Internet service. The new service provided access to email using a standard web browser. User session logs, which included keystroke level event records, were examined for approximately 600 of the service trial users. This allowed temporal and activity analysis of user behavior, as well as the detection of general session usage patterns. In addition to keystroke level data, feedback about the service was collected using a public discussion forum. The user feedback messages were coded and analyzed to confirm important service benefits, and to identify and understand potential service enhancements. The trial feedback, taken collectively, suggests important attributes that both prevent and invite user adoption of a new email client application. |
| Starting Page | 40 |
| Ending Page | 45 |
| Page Count | 6 |
| File Format | |
| ISSN | 23727403 2372739X |
| DOI | 10.1145/327556.327616 |
| Journal | ACM SIGGROUP Bulletin (SIGG) |
| Volume Number | 20 |
| Issue Number | 1 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 1997-08-01 |
| Publisher Place | New York |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Online ethnography User requirements Email Remote usability |
| Content Type | Text |
| Resource Type | Article |
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| Sl. | Authority | Responsibilities | Communication Details |
|---|---|---|---|
| 1 | Ministry of Education (GoI), Department of Higher Education |
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Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon |
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