NDLI: ContactMap: Organizing communication in a social desktop

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ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 23

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 22

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 21

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 20

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 19

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 18

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 17

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 16

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 15

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 14

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 13

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 12

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 11

Issue 4, December 2004

Using confidence scores to improve hands-free speech based navigation in continuous dictation systems

Differences in pointing task performance between preschool children and adults using mice

A study of web usability for older adults seeking online health resources

"Who's in charge here?" communicating across unequal computer platforms

ContactMap: Organizing communication in a social desktop

Issue 3, September 2004

Issue 2, June 2004

Issue 1, March 2004

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 10

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 9

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 8

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 7

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 6

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 5

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 4

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 3

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 2

ACM Transactions on Computer-Human Interaction (TOCHI) : Volume 1

ContactMap: Organizing communication in a social desktop

Content Provider	ACM Digital Library
Author	Whittaker, Steve Isaacs, Ellen Terveen, Loren Jones, Quentin Creech, Mike Nardi, Bonnie Hainsworth, John
Copyright Year	2004
Abstract	Modern work is a highly social process, offering many cues for people to organize communication and access information. Shared physical workplaces provide natural support for tasks such as (a) social reminding about communication commitments and keeping track of collaborators and friends, and (b) social data mining of local expertise for advice and information. However, many people now collaborate remotely using tools such as email and voicemail. Our field studies show that these tools do not provide the social cues needed for group work processes. In part, this is because the tools are organized around $\textit{messages},$ rather than $\textit{people}.$ In response to this problem, we created ContactMap, a system that makes $\textit{people}$ the primary unit of interaction. ContactMap provides a structured social desktop representation of users' important contacts that directly supports social reminding and social data mining. We conducted an empirical evaluation of ContactMap, comparing it with traditional email systems, on tasks suggested by our fieldwork. Users performed better with ContactMap and preferred ContactMap for the majority of these tasks. We discuss future enhancements of our system and the implications of these results for future communication interfaces and for theories of mediated communication.
Starting Page	445
Ending Page	471
Page Count	27
File Format	PDF
ISSN	10730516
e-ISSN	15577325
DOI	10.1145/1035575.1035580
Volume Number	11
Issue Number	4
Journal	ACM Transactions on Computer-Human Interaction (TOCHI)
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2004-12-01
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Email Human-computer interaction Instant messaging Interpersonal communication Iterative user-centered design Personal information management Personal social desktop Social data mining Social reminding Visualization
Content Type	Text
Resource Type	Article
Subject	Human-Computer Interaction

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

1 organizing communication in a social desktop contactmap: organizing communication in a social desktop.

1 Organizing Communication in a Social Desktop ContactMap: Organizing Communication in a Social Desktop

ContactMap: Using Personal Social Networks to Organize Communication in a Social Desktop (2002)

SAM: Semantics Aware Instant Messaging for the Networked Semantic Desktop

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A Text-Driven Conversational Avatar Interface for Instant Messaging on Mobile Devices

Reflection on research methodologies for ubicomp in developing contexts

ContactMap: using personal social networks to organize communication in a social desktop

Who, What, and When: Supporting Interpersonal Communication over Instant Messaging

ContactMap: Organizing communication in a social desktop

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1 Organizing Communication in a Social Desktop ContactMap: Organizing Communication in a Social Desktop

ContactMap: Using Personal Social Networks to Organize Communication in a Social Desktop (2002)

SAM: Semantics Aware Instant Messaging for the Networked Semantic Desktop

Approaching and leave-taking: Negotiating contact in computer-mediated communication

A Text-Driven Conversational Avatar Interface for Instant Messaging on Mobile Devices

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Who, What, and When: Supporting Interpersonal Communication over Instant Messaging

ContactMap: Organizing communication in a social desktop