NDLI: G-RCA: a generic root cause analysis platform for service quality management in large IP networks

Content Provider	ACM Digital Library
Author	Pei, Dan Yates, Jennifer Yan, He Massey, Dan Breslau, Lee Ge, Zihui
Copyright Year	2013
Abstract	An increasingly diverse set of applications, such as Internet games, streaming videos, e-commerce, online banking, and even mission-critical emergency call services, all relies on IP networks. In such an environment, best-effort service is no longer acceptable. This requires a transformation in network management from detecting and replacing individual faulty network elements to managing the end-to-end service quality as a whole. In this paper, we describe the design and development of a Generic Root Cause Analysis platform (G-RCA) for service quality management (SQM) in large IP networks. G-RCA contains a comprehensive service dependencymodel that incorporates topological and cross-layer relationships, protocol interactions, and control plane dependencies. G-RCA abstracts the root cause analysis process into signature identification for symptom and diagnostic events, temporal and spatial event correlation, and reasoning and inference logic. G-RCA provides a flexible rule specification language that allows operators to quickly customize G-RCA and provide different root cause analysis tools as new problems need to be investigated. G-RCA is also integrated with data trending, manual data exploration, and statistical correlation mining capabilities. G-RCA has proven to be a highly effective SQM platform in several different applications, and we present results regarding BGP flaps, PIM flaps in Multicast VPN service, and end-to-end throughput degradation in content delivery network (CDN) service.
Starting Page	1734
Ending Page	1747
Page Count	14
File Format	PDF
ISSN	10636692
DOI	10.1109/TNET.2012.2188837
Volume Number	20
Issue Number	6
Journal	IEEE/ACM Transactions on Networking (TON)
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2012-12-01
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Network management Root cause analysis (RCA) Service quality management (SQM)
Content Type	Text
Resource Type	Article
Subject	Electrical and Electronic Engineering Computer Networks and Communications Software Computer Science Applications

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

G-RCA: A Generic Root Cause Analysis Platform for Service Quality Management in Large IP Networks

G-RCA: a generic root cause analysis platform for service quality management in large IP networks

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G-RCA: a generic root cause analysis platform for service quality management in large IP networks

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