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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
| Content Provider | Library of Congress - Books/Printed Material |
|---|---|
| Author | Jaffe, David Price, Bill |
| Temporal Coverage | 2008 |
| Description | Includes bibliographical references and index. Description based on print version record. Table of Contents: Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography. |
| ISBN | 9780470189085 |
| Language | English |
| Publisher | Jossey-Bass, A Wiley Imprint |
| Publisher Place | San Francisco |
| Part of Series | Catalog |
| Requires | HTML5 supported browser |
| Access Restriction | Open |
| Subject Keyword | Consumer Satisfaction Customer Services Management Service Industries |
| Subject Domain (in LCSH) | Consumer satisfaction |
| Subject Domain (in LCSH) | Customer services--Management |
| Subject Domain (in LCSH) | Service industries--Customer services |
| Subject Domain (in LCSH) | Service industries--Management |
| Subject Domain (in LCC) | HF5415.335 |
| Alternative Title | Liberate your customers from customer service, keep them happy, and control costs |
| Content Type | Text |
| Resource Type | Book |
